FAQ

📦 What does “Made-to-Order” mean?

Made-to-order (MTO) means your item is created specifically for you once your order is placed. The pieces for this collection were not produced in bulk – every piece will be carefully decorated, which adds some time to the production process.

 

⏱ How long will my order take to arrive?

Orders will be distributed by Nadia Soares in mid-June at the Windsor office. If you are a remote team member, your order will be shipped directly to you from the Windsor office.

 

🔁 Can I cancel or make changes to my order?

Because each piece is custom-made, we do not allow cancellations, edits, or changes once your order has been placed. Please review all details carefully before checking out.

 

🎨 Can I request customizations?

We are unable to provide customizations for these goods. 

 

🌍 Can I ship my product? 

At this time, we are shipping all goods for office pick-up in the Windsor office. Nadia Soares will coordinate additional shipping if you are a remote team member. 

 

❓ Still have questions?

We’d be happy to help. Head over to our Contact Us page and fill out the form. We’ll get back to you as soon as possible.